Who we are
We are a limited company registered in England and Wales under company number 4715259. Our registered office is at 12 Payton Street, Stratford upon Avon. Warwickshire. CV37 6UA. For details of how to contact us, please refer to the www.ukmedals.com
How we collect information
We will collect information from you if you:
register to use our website; this will include your name, address, email address and telephone number. We may ask you to provide additional information about your business and preferences on a voluntary basis;
place an enquiry or order for products on our website, this will include your name (including business name), address, contact details (including telephone number and email address) and your payment details;
complete online forms (including callback requests), take part in surveys, write posts on any message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time
provide your contact details to us when registering to use or accessing any product or service we provide (including any Apps we may offer);
contact us offline for example by telephone, fax, email or post;
visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies (as described in section 5 below).
What we use your information for
We will use your personal information to provide any information on products or services that you have requested or have ordered. We may also contact you for feedback on your use of our products, services or our website. We may use your personal data for internal purposes such as auditing, data analysis, and research to improve Medals UK Limited’s products, services, website, and customer communications. If you enter into a prize draw or competition, we may use the information you provide to administer those programmes. We may also use your information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important and sometimes critical, you may not opt out of receiving these communications.
From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We may wish to contact you for this purpose by telephone, post or email.
You have the right at any time to stop us from contacting you for marketing purposes. If you wish not to be contacted by us you can send us an email with your request to firstname.lastname@example.org
Sharing your Information
We may share your information with:
our suppliers, business partners from time to time so they can provide you with any information, products or services that you have requested. We may also share your information with our business partners for marketing purposes as described in paragraph 3 below.
with third party businesses with whom we are collaborating to provide a product or service to you, so that this service can be provided. That third party may also wish to use your information for other purposes and that third party should inform you of those purposes. We therefore encourage you to read any third party´s privacy policies.
third parties which supply services to us or which process information on our behalf (for example, couriers and website hosts where relevant). These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes.
We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you. We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
We have a legal duty under the General Data Protection Regulation (GDPR) to prevent your information falling into the wrong hands. We try to ensure that the information we hold is accurate, up to date, adequate and relevant. Please let us know of any changes or discrepancies so we can update your information.
Normally the only information we hold comes directly from you, our clients, suppliers or business partners. Whenever we collect details from you, we will make it clear what we require in order to provide you with the information, or service you need. You do not have to provide us with any additional information unless you choose to and you have the right to opt out at any time.
Cookies and Traffic Data
There are different types of cookies
Session Cookies – We use session cookies on our website to identify and track users and to remember what products or service interest you (where relevant). Our session cookies may contain your name, company name and email address. These session cookies are deleted when you close your browser or leave your session in the product or service.
Persistent Cookies – Persistent cookies enable our website, product or service to “remember who you are” and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.
Web analytics and similar services – Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.
We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
How to disable cookies
Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website www.youronlinechoices.co.uk.
This site includes links to other sites which we consider may be of interest to you. Medals UK cannot and has not reviewed all the sites linked to this site and cannot be liable for their content. Users link to other sites at their own risk and use such sites according to the terms and conditions of use of such sites. By using Medals UK’s website, you consent to the collection and use of your information as described in this policy.
Our website includes content embedded from other sites and services such as YouTube; these sites set additional cookies but we do not pass any personally identifiable information to these services.
If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us at Data Protection Officer, Medals UK Limited PO Box 2204 Stafford ST16 3YS or by email at email@example.com. If you request a copy of your information you will need to pay a statutory fee which is currently £10.
Security and Storage of Information
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Some communications sent over the internet, such as email, may not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission of data to our site is at your own risk. If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe – we will not share this password with anyone.
We restrict access to those who have a need to know, and our associates are trained to handle the information securely. The information you provide will be kept confidential and will only be used to support your relationship with Medals UK.
We will retain your data, unless otherwise required by law, for a period of 15 years unless you tell us that you wish to be removed from our system before this. We will then contact you offering you the opportunity to unsubscribe if you are no longer interested.
You always have an option to unsubscribe, or update your preferences from all marketing emails via a link on our emails. Or you can also change any of your contact preferences and interests at any time by emailing us at firstname.lastname@example.org.
We understand the importance of maintaining and protecting your privacy and will not sell or rent your personally identifiable information to anyone.
Transfers outside Europe
Personal data in the European Union is protected by data protection laws but other countries do not necessarily protect your personal data in the same way. Our website and some of our products or services or parts of them may be hosted in the United States and this means that we may transfer any information which is submitted by you through the website, product or service outside the European Economic Area (which means all the EU countries plus Norway, Iceland and Liechtenstein) (“EEA”) to the United States. When you send an email to us, this may be stored on email servers which are hosted in the United States, if we do this, we will take steps to ensure that our hosting provider uses the necessary level of protection for your information but if you do not want your information to be transferred outside the EEA you should not use our website, product or service or contact us via email.
If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.
For further information about data protection, or if you would like to view the register of Data Controllers, you can visit the Information Commissioner’s site at www.ico.gov.uk
Changes to Data Protection Laws
You have the right to obtain a copy of all the information we hold about you, although we may require you to provide proof of your identity in advance. We will aim to respond to your request as promptly as we can and, in any case, within the legal maximum of 1 month. We will provide the information without any charge. We will also allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified, amended, or completed.
To obtain a copy of personal data we hold about you please write or email email@example.com.